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Legal

Our Terms & Privacy

Effective date: [Month Day, Year] · Last updated: [Month Day, Year]

Suggested edits for your lawyer (this box hides with the highlights):
  1. Name the legal entity. Section 1 says InQ “is provided by InQ.” Use the registered company name (e.g., Software Solutions HSI, LLC) so it's clear who the contract is with.
  2. Name the state in Section 15 instead of “the jurisdiction in which InQ is incorporated.”
  3. Add an email and mailing address to Section 16, not just the contact page.
  4. Update Section 4.2 to say end users join anonymously by default. As written, it lists “contact information used solely to deliver queue notifications” without saying it's optional. Suggest adding: “Contact information is collected only if the End User chooses to provide it; otherwise End User information remains on the End User's device.”
  5. Now that there's a separate Privacy Policy, consider retitling this page “Terms of Service” and adding a line to Section 4 pointing to the Privacy Policy.
  6. Add effective and last-updated dates (shown above as placeholders). Section 14 depends on people being able to tell when the terms changed.

1. Introduction

These Terms of Service and Privacy Policy (the “Terms”) govern access to and use of InQ, a software module and API/SDK (“Service”) that provides QR-code-based check-in, queue management, and real-time notification functionality for integration into third-party applications (“Partner Apps”). InQ is provided by InQ (“InQ,” “we,” “us,” or “our”). By integrating, accessing, or using the Service, the business or developer integrating the Service (“Partner,” “you”) agrees to these Terms on its own behalf and, where applicable, on behalf of the end users of its Partner App (“End Users”).

2. Description of Service

InQ is a white-label, drop-in module that Partners integrate into their own applications via SDK or API. The Service:

  • Generates a unique, encrypted QR code for each End User for check-in purposes.
  • Manages queue logic and status updates on behalf of the Partner App.
  • Delivers real-time notifications (e.g., “your turn”) to End Users via text message or email when triggered by queue updates.
  • Operates behind the Partner's own branding; End Users interact with the Partner App, not with InQ directly.

InQ acts as a backend service provider. The Partner remains responsible for its own relationship with End Users, including its own end-user-facing terms and privacy disclosures.

3. Eligibility and Accounts

To use the Service, a Partner must register for a developer/business account and provide accurate, current information. Partners are responsible for safeguarding API keys, credentials, and any account access, and for all activity that occurs under their account. InQ should be notified promptly of any unauthorized use or security breach.

4. Data We Process

4.1 Data collected from Partners

Account and billing information, integration configuration (queue rules, notification preferences, branding settings), and technical logs necessary to operate and support the Service.

4.2 Data collected on behalf of Partners (End User data)

To operate check-in and notifications, the Service processes limited End User data supplied by the Partner App, which may include:

  • A unique identifier and encrypted QR code generated for each End User.
  • Contact information used solely to deliver queue notifications (e.g., phone number or email address).
  • Queue status and check-in timestamps.

InQ does not collect End User names, payment information, or other personal details beyond what is strictly necessary to operate check-in and notifications, and does not require a separate End User account system.

4.3 What we don't do

InQ does not sell End User data, does not use it for advertising or ad targeting, does not share it with data brokers or ad networks, and does not use trackers for advertising purposes. Data collected in connection with the Service remains part of the Partner's relationship with its End Users; InQ acts strictly as a processor of that data on the Partner's behalf.

4.4 How data is used

Data is used only to: operate check-in and queueing functionality, deliver real-time notifications, maintain and secure the Service, provide support to Partners, and comply with legal obligations.

4.5 Data retention

End User data is retained only as long as necessary to provide the Service (e.g., for the duration of an active queue session) and is deleted or anonymized thereafter, unless the Partner configures a different retention period or applicable law requires longer retention. Partner account data is retained for the duration of the Partner relationship and as required for legal, accounting, or dispute-resolution purposes.

5. Security

All QR codes generated by the Service are encrypted and unique to the individual End User. InQ maintains administrative, technical, and physical safeguards designed to protect data processed through the Service. No method of transmission or storage is completely secure, and InQ cannot guarantee absolute security.

6. Partner Responsibilities

Partners agree to:

  • Obtain any consents required from End Users under applicable law before their data is processed through the Service.
  • Provide End Users with their own accurate privacy notice describing use of the Service.
  • Use the Service only for lawful queue management and check-in purposes.
  • Not attempt to reverse-engineer, decompile, or circumvent the security of the SDK/API.
  • Not use the Service to transmit unlawful, abusive, or fraudulent content or notifications.

7. Prohibited Conduct

Users of the Service (Partners and, through Partner Apps, End Users) may not: interfere with or disrupt the Service's infrastructure; attempt unauthorized access to InQ systems or another Partner's data; use the Service to harvest data for purposes outside normal check-in and queueing; or misrepresent their identity when generating or scanning QR codes.

8. Intellectual Property

InQ and its underlying technology, including patented check-in processes licensed from Software Solutions HSI, are the property of InQ and its licensors. Partners receive a limited, non-exclusive, non-transferable license to integrate and use the SDK/API solely to operate the Service within their Partner App. All InQ trademarks, logos, and technology remain the exclusive property of InQ.

9. Service Availability

InQ will use commercially reasonable efforts to keep the Service available, but does not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party infrastructure issues, or events beyond InQ's reasonable control may affect availability.

10. Warranty Disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. InQ does not warrant that the Service will meet every requirement of a Partner's specific use case.

11. Limitation of Liability

To the maximum extent permitted by law, InQ will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from use of or inability to use the Service. InQ's total liability for any claim relating to the Service will not exceed the fees paid by the Partner to InQ in the twelve (12) months preceding the claim.

12. Indemnification

Partners agree to indemnify and hold InQ harmless from claims, damages, and expenses arising from the Partner's use of the Service, the Partner's Partner App, or the Partner's failure to obtain required End User consents or provide required disclosures.

13. Term and Termination

These Terms remain in effect while a Partner uses the Service. InQ may suspend or terminate access for breach of these Terms, non-payment, or misuse of the Service. Partners may terminate by discontinuing use of the Service and ceasing integration. Upon termination, InQ will delete or return Partner and End User data in accordance with its data retention practices, except where retention is required by law.

14. Changes to These Terms

InQ may update these Terms from time to time. Material changes will be communicated to Partners with reasonable notice before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which InQ is incorporated, without regard to conflict-of-law principles, unless otherwise required by applicable law.

16. Contact

Questions about these Terms or the Privacy Policy can be directed to InQ through the contact page at n-queue.com/contact.html.